At Thread and trend, we aim to provide a smooth and satisfying shopping experience. If you’re not fully satisfied with your purchase, we’re here to help.

Returns

  • You can request a return within 7 days of receiving your order.
  • To be eligible, the item must be:
    • Unused and in its original condition
    • In the original packaging
    • Accompanied by a receipt or proof of purchase

Note: Certain items such as personalized, used, or clearance products may not be eligible for returns.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and the amount will be credited back to your original payment method within 5–7 business days.

Exchanges

  • We only replace items if they are defective, damaged, or sent incorrectly.
  • If you need an exchange, please contact us with your order number and item details.

Return Shipping

  • You will be responsible for paying for your own return shipping costs unless the item was received damaged or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance.

How to Initiate a Return

Please email us at Swapnil.shirsat@gmail.com with the following details:

  1. Order ID
  2. Reason for return or exchange
  3. Clear photo(s) of the product (if applicable)

Our support team will assist you with the return process.

Important Notes

  • We reserve the right to refuse returns if the product does not meet the above conditions.
  • Shipping charges (if any) are non-refundable.

Need Help?

If you have any questions about refunds or returns, feel free to contact us at:

Email: Swapnil.shirsat@gmail.com
Phone: +91 9326235835